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Roofing FAQs

When should I replace my roof or does my roof need to be replaced?
With Shake Roofs- Most roofs start telling you they need to be replace when the shakes start to crumble under your feet or when you start finding them in you yard after a windstorm. With composition shingles- These usually wear out in a more discreet way. Granules start coming off leaving black patches showing. Shingles also start to curl at the ends.

In General, some people think if a roof leaks they need to replace it. Unless it’s an older roof, leaks can usually be repaired. With leaking in older roofs and/or if you roof has leaking in more than a few areas, this can mean trouble.

Can I just do the work myself?
Most roofing work should not be a do-it-yourself project. Professional roofing contractors are trained to safely & efficiently repair or replace a roof. Do-it-yourself can harm a roof with improper roofing techniques and can harm themselves by falling through the roof or even falling off the roof.
What type of roof do I put on my house?
Whatever you think will look good on your home. Putting a roof on your home is not only an important financial decision, but it has an important aesthetic value for you home too. When you drive up to your home, you say to yourself “that’s a nice looking roof.”
What color should I choose?
The color of roofing material should blend with and compliment your home. It should not be the focal point though.
What will a new roof cost?
The price of a new roof varies widely, depending on the material selected, the contractor doing the work, the home itself, area of the country, local labor rates, time of year, and more. To get a good idea of the cost for your roof, get three to four estimates from reputable contractors in your area. Keep in mind that cost is only one factor, and it must be balanced against the quality of the materials and workmanship. For each roofing material there are different grades- and corresponding prices. Plus, there are a variety of styles and shapes. You need to look at the full product range and make a choice based on your budget and needs. Within the roofing profession there are different levels of expertise and craftsmanship. Pick a contractor who is committed to quality work.
Do you replace water damaged plywood if you find it when old roofing is removed?
When we find damaged material, we let the owner know. Our usual fee for removal of damaged plywood is $65.00 an hour plus materials.
How long does it take to get a new roof installed?
It could take anywhere between two days & two weeks, depending on the size & pitch of the roof & how many layers need to be removed.
How soon after a call can you come out to complete a job?
It depends on the workload and weather. Unfortunately when rains come and people need us the most, we are the busiest. During some of those times it can take roofers weeks to get to a job, but no matter how busy we are, we are prompt with returning phone calls and letting clients know how are schedule looks.
What are the parts of the roof called?
What can I expect when I call Pacific West Roofing to set an appointment?
When you call us for roofing services we will work around your schedule to set a date and time for our sales person to meet you at your home. To accurately evaluate the project we’ll need to take a look inside your home as well as the outside. By checking your attic space we’ll be able to look at the roof decking, ventilation, and insulation, which are all big factors in the performance of your roof. We ask a lot of questions not only to make sure we’ve covered all the bases, but to also make sure that you know we’re there to solve problems. We want to fully understand what your needs are and what your end goal is, so we also invite you to ask every question you need answered. We want you to know that we’re here to fulfill your needs and build a long-lasting relationship. Once we do a job, we’re married to that customer.

What are some of the most common questions you get asked during the initial evaluation?
While we’re checking things out we often get asked things like, “How long have you been in business?” (since 1980), “Do you guys subcontract your work?” (no), “Are you licensed and bonded? (yes). All of these questions, when answered, help us build value. But, there are always bigger questions looming. The important questions are “How much?” and “When can you start?” Yet, many homeowners are afraid to hear the answers. We have an office and staff, which means we have some overhead, but the cost of the job will always be relative to what you need. It might be tempting to go with a company that has lower prices because they work out of their home, but these companies could go out of business and disappear in the blink of an eye. Our actual store front means we’ll always be there, and you’ll always know where to find us for help.
Are Pacific West Roofing crew members well-trained and up-to-date on certifications?
Our roofers receive a lot of on-going training and are certified with every manufacturer known to man. In fact, one manufacturer requires us to take an actual book test. So, we all gather around the table and take the test together so that we’re all on the same page– literally and figuratively. If one guy isn’t getting it, three other guys will explain what he’s missing so that we all understand it. It’s a team effort. Our guys know this material backwards and forwards so that we get the same results in every single job, and the homeowner knows exactly what to expect each time we finish a project. We can go to any one of our job sites, go through our 21-point checklist, and find everything exactly where its supposed to be.

What happens to all the old roofing material being removed, and will my property be a mess during construction?
We do everything we can to keep our customers’ property clean while working on the roof. We have what are called toe-boards set up all the way around the home to catch the old material after its torn off. From there we take it straight the the dumpster and it’s ready to be hauled away. We recently finished a job on a local golf course pro shop with a 20,000 square-foot roof. They were concerned about the landscaping, so as usual, we made sure that everything went into containers and was walked to the dumpsters. They said they saw nothing come off the roof– not one thing– which was a nice compliment.
How should customers prepare their homes for a roofing project?
Before our crew arrives, homeowners will want to go through and move and/or protect certain items and areas of their home. Things hanging on the walls, especially heavy and breakable things like mirrors, will need to be taken down. China cabinets should also be moved away from the walls. Tearing off the roof and pounding nails will make lots of vibrations that can cause things to fall. Up in the attic, you’ll want to remove precious items and cover anything you don’t want to get dirty. Outside, potted plants and outdoor furniture should be moved out of the way. We will make sure that you’re aware of all the things that need to be taken care of, and when we arrive on site, we’ll be more than happy to help you move any items that are heavy are hard to get to. Part of our promise to you is making sure that your prized possessions are kept safe and your property is not damaged by the project in any way.

What are some of the things Pacific West Roofing will go over with me once the roofing job is completed?
Once we’ve completed a roofing project we always go through and evaluate the work to be 100 percent sure that everything was done properly. We use a 21-point checklist and we’ll go through that with you before we ask you to sign off on it. Then we’ll talk you through future maintenance and inspections, which includes keeping the roof clean and gutters clear. We’ll also talk about the possibility of things falling on the roof, especially if there are trees on or near your property that might drop branches. If you have a limb come down on your roof we will be glad to come and evaluate the damage and make any necessary repairs. Once we complete a roofing project, even if you sell the house, we’ll be there protecting it for the life of the roof.
How long can I expect my new roof to last?
When it comes to the life of the roof, what manufacturers say and what you can expect are two different things. The roofing materials may have a 30 year warranty or even a “lifetime warranty,” but this means nothing. In reality, a composition shingle roof will last about 17-23, which is very common. The thicker they are the longer they last, so this means the thinner, lighter-weight composition roofs aren’t going to last as long. The least expensive shingle will probably last 17-18 years, maybe 20 at the most. As price and quality increase, those roofs will last 20-25 years. After 25 years, though, most shingles will become so deteriorated that most people will change them– not because they’ve failed, but because they can really detract from your curb appeal.
Why do so many Portland-area homeowners trust Pacific West Roofing?
Many of our customers are repeat customers. Once we complete their first roof, six years down the road when they move into a new home they’ll have us do their second roof. Years later we’ll replace the roof on their third home. People put their faith in us, and when we exceed their expectations it relieves them from having to worry about finding another roofing contractor the next time around. They know just what kind of workmanship they can expect and the results are consistent every time.